Shipping and Returns

SHIPPING:
We deliver products Australia wide using Australia Post. One postage charge of $10 will apply to all orders. 

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.   

CUSTOMER SERVICE POLICY:
Red Carpet Manicure is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.   

METHODS OF PAYMENT:
We accept Visa, Master Card and Paypal. Please have your payment method and billing address available when ordering.

HOURS OF OPERATION:
Customer service lines are open from 9:00am - 6:00pm (EST) Monday to Friday.
We are closed Saturday and Sunday.


MISSING ITEMS:
Claims for missing items must be done within 3 business days of receiving your order.


RETURNS & EXCHANGES:
All electrical equipment must be returned within 30 days from receipt for full credit or exchange.  No returns accepted after 30 days on all items. Manufacturer’s warranties still apply. Bi-Monthly or promotional items must be returned or exchanged during deal period complete.  

Please allow ten business days for your credit card refund to process upon receipt of your return. You are responsible for the cost of shipping returned or exchanged goods.  If it was our error, we will reimburse you the cost of the shipping via ground service.  There are no returns or exchanges on FREE goods on deals.

 

The RC RED CARPET MANICURE marks are owned by Nail Tech Supply, Inc., and are used herein pursuant to a license from Nail Tech Supply, Inc.
©2017 Red Carpet Manicure, LLC · New York, NY 11788